6 cognitive automation use cases in the enterprise
Cognitive Automation: Augmenting Bots with Intelligence These systems have natural language understanding, meaning they can answer queries, offer recommendations and assist with tasks, enhancing customer service via faster, more accurate response times. Intelligent automation streamlines processes that were otherwise composed of manual tasks or based on legacy systems, which can be resource-intensive, costly and prone to human error. The applications of IA span across industries, providing efficiencies in different areas of the business. Predictive analytics can enable a robot to make judgment calls based on the situations that present themselves.